You know what matters to me when it comes to any company I spend my money with? Customer service - that's what! My readers know I am a big time fan of Madison-Reed products, their hair color kits, and their shampoo / conditioner set. Well that isn't the only reason I love them. A few times I have used their online color consultant and each time I think to myself "I really should tell my readers just how amazing this company is". This past time I chatted with Samantha via Madison-Reed's live chat service I actually remembered to ask Samantha for permission to show everyone our chat session. With permission granted I want to share with you just how amazing and helpful this company is!
Isn't Samantha the greatest! She helped me work through my dilemma, and we found a good solution! She even waited for me to upload and mail her photos of my current color, found the email and replied back, right there in the chat! She spent eighteen minutes with me in live chat working out my issue, in the evening no less.
No my hair does not quite look the way I am aiming for yet, but it is absolutely closer to where I want to be and I do love the color it turned out! I was not expecting my hair to look exactly the way I wanted anyway based on the color I was coming from. It is however lot better than taking a shot in the dark with a store brand hair color! Trust me, before finding Madison-Reed I used store color, professional colorists at salons, for years, and nothing matches the quality, the colors, or the customer service I get with this company! Also, my favorite part, no stinky smell when using this color kit! My husband used to gag at the nasty odor from store bought color and even would sniff my hair and cringe when I came home from the salon! I love natural products and Madison-Reed is just tops when it comes to clean, fresh, even pretty smelling hair after using their color kits!
Bonus, every time I get a color kit from them, I get a bonus gift, as I have already blogged about here but I am still waiting for my Guess bag I bought for 9.99 on Ideeli to show up (I blogged about that here) and I can't wait to get it - thanks Madison-Reed, you guys rock in so many ways!
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